Frequently Asked Questions
Everything you need to know about shopping at The Hub General Store.
What is the typical shipping timeframe for orders?
We process most orders within 1-2 business days. Depending on your location, standard shipping usually takes between 3 to 7 business days to arrive.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
The Hub General Store accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you ship internationally?
Currently, we ship to customers within the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery progress.
What should I do if my item arrives damaged?
We take great care in packaging, but if an item arrives damaged, please email us at [email protected] within 48 hours of delivery with photos of the damage so we can send a replacement.